---
title: Common Questions | Support
description: Answers to the most common questions that Gauge Superusers have asked.
---

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1. [Support](https://support.gaugeonline.com/knowledge)
2. [Common Questions](https://support.gaugeonline.com/knowledge/common-questions)

# Common Questions

 Answers to the most common questions that Gauge Superusers have asked.

## Top Questions

- [What happens when I edit a test question that has already been taken?](https://support.gaugeonline.com/knowledge/what-happens-when-i-edit-a-test-question-that-has-already-been-taken)
- [How do I prevent users from cheating?](https://support.gaugeonline.com/knowledge/how-do-i-prevent-users-from-cheating)
- [What is the difference between a prerequisite and taking content in sequence inside a program?](https://support.gaugeonline.com/knowledge/what-is-the-difference-between-a-prerequisite-and-taking-content-in-sequence-inside-a-program)
- [How do I rescore a test?](https://support.gaugeonline.com/knowledge/how-do-i-rescore-a-test)
- [How do I delete a user?](https://support.gaugeonline.com/knowledge/how-do-i-delete-a-user)
- [How do I delete a test that has been taken?](https://support.gaugeonline.com/knowledge/how-do-i-delete-a-test-that-has-been-taken)
- [How do I edit a test while it’s being taken?](https://support.gaugeonline.com/knowledge/how-do-i-edit-a-test-while-its-being-taken)
- [How can I see what a test looks like from a user’s perspective?](https://support.gaugeonline.com/knowledge/how-can-i-see-what-a-test-looks-like-from-a-users-perspective)
- [How do I activate and publish a test?](https://support.gaugeonline.com/knowledge/how-do-i-activate-and-publish-a-test)
- [What are the differences between the test types?](https://support.gaugeonline.com/knowledge/what-are-the-differences-between-the-test-types)
- [Can I stop users from taking screenshots on a test?](https://support.gaugeonline.com/knowledge/can-i-stop-users-from-taking-screenshots-on-a-test)

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## User Access

- [How do I recover my user info?](https://support.gaugeonline.com/knowledge/how-do-i-recover-my-user-info)
- [Where do I activate my account?](https://support.gaugeonline.com/knowledge/where-do-i-activate-my-account)
- [How do I limit what users can access?](https://support.gaugeonline.com/knowledge/how-do-i-limit-what-users-can-access)
- [How do I limit the number of times a user can take a test or lesson?](https://support.gaugeonline.com/knowledge/how-do-i-limit-the-number-of-times-a-user-can-take-a-test-or-lesson)
- [What is the role of the Superuser vs. giving a certain user management access?](https://support.gaugeonline.com/knowledge/what-is-the-role-of-the-superuser-vs.-giving-a-certain-user-management-access)
- [How do I delete a user?](https://support.gaugeonline.com/knowledge/how-do-i-delete-a-user-1)
- [How do I add custom user fields for when my users sign up?](https://support.gaugeonline.com/knowledge/how-do-i-add-custom-user-fields-for-when-my-users-sign-up)

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## Programs and Certifications

- [Can I create my own custom certificates?](https://support.gaugeonline.com/knowledge/can-i-create-my-own-custom-certificates)
- [How do I create a program with lesson content?](https://support.gaugeonline.com/knowledge/how-do-i-create-a-program-with-lesson-content)
- [How do I add a certificate to a test, lesson, or program?](https://support.gaugeonline.com/knowledge/how-do-i-add-a-certificate-to-a-test-lesson-or-program)
- [How can I send certificates to my users?](https://support.gaugeonline.com/knowledge/how-can-i-send-certificates-to-my-users)

## Results and Reports

- [How do I collect and export specific reports?](https://support.gaugeonline.com/knowledge/how-do-i-collect-and-export-specific-reports)
- [How do I stop users from seeing the results of tests taken?](https://support.gaugeonline.com/knowledge/how-do-i-stop-users-from-seeing-the-results-of-tests-taken)
- [How do I import old test data to Gauge?](https://support.gaugeonline.com/knowledge/how-do-i-import-old-test-data-to-gauge)
- [Can I change a user’s test score?](https://support.gaugeonline.com/knowledge/can-i-change-a-users-test-score)

## Customization

- [How do I change the way Gauge looks to match my business?](https://support.gaugeonline.com/knowledge/how-do-i-change-the-way-gauge-looks-to-match-my-business)

## Media

- [How do I add media in a question?](https://support.gaugeonline.com/knowledge/how-do-i-add-media-in-a-question)
- [What are the types of media supported in Gauge?](https://support.gaugeonline.com/knowledge/what-are-the-types-of-media-supported-in-gauge)
- [How do I preview my media before users take a test?](https://support.gaugeonline.com/knowledge/how-do-i-preview-my-media-before-users-take-a-test)
- [How do I import media?](https://support.gaugeonline.com/knowledge/how-do-i-import-media)

## Proctoring

- [What's the difference in Gauge Proctoring options?](https://support.gaugeonline.com/knowledge/whats-the-difference-in-gauge-proctoring-options)
- [How does proctoring work?](https://support.gaugeonline.com/knowledge/how-does-proctoring-work)

## Tests and Content

- [Can I reuse questions from an existing test, and add them in a new test?](https://support.gaugeonline.com/knowledge/can-i-reuse-questions-from-an-existing-test-and-add-them-in-a-new-test)
- [How do I add a time limit to a test?](https://support.gaugeonline.com/knowledge/how-do-i-add-a-time-limit-to-a-test)
- [How do I make each test different to prevent cheating?](https://support.gaugeonline.com/knowledge/how-do-i-make-each-test-different-to-prevent-cheating)
- [How do I add an Evaluation Survey after a test is complete?](https://support.gaugeonline.com/knowledge/how-do-i-add-an-evaluation-survey-after-a-test-is-complete)
- [How do I display test results by section instead of as answers to specific questions?](https://support.gaugeonline.com/knowledge/how-do-i-display-test-results-by-section-instead-of-as-answers-to-specific-questions)
- [What happens when time expires for a test taker?](https://support.gaugeonline.com/knowledge/what-happens-when-time-expires-for-a-test-taker)
- [How do I add learning content directly in a test instead of in a lesson?](https://support.gaugeonline.com/knowledge/how-do-i-add-learning-content-directly-in-a-test-instead-of-in-a-lesson)
- [How do I add scenarios to questions?](https://support.gaugeonline.com/knowledge/how-do-i-add-scenarios-to-questions)
- [How do I edit a test while it’s being taken?](https://support.gaugeonline.com/knowledge/how-do-i-edit-a-test-while-its-being-taken-1)
- [What happens when I edit a test that’s already been taken and what impact does it have on the tests?](https://support.gaugeonline.com/knowledge/what-happens-when-i-edit-a-test-thats-already-been-taken-and-what-impact-does-it-have-on-the-tests)
- [How do I rescore a test or many tests?](https://support.gaugeonline.com/knowledge/how-do-i-rescore-a-test-or-many-tests)
- [What happens if the internet crashes when a user is taking a test? How do I allow a user to stop and restart a test?](https://support.gaugeonline.com/knowledge/what-happens-if-the-internet-crashes-when-a-user-is-taking-a-test-how-do-i-allow-a-user-to-stop-and-restart-a-test)
- [How do I activate and publish a test?](https://support.gaugeonline.com/knowledge/how-do-i-activate-and-publish-a-test-1)
- [How do I copy and paste questions?](https://support.gaugeonline.com/knowledge/how-do-i-copy-and-paste-questions)
- [Can I add more time to a user who needs special accommodations and not all users?](https://support.gaugeonline.com/knowledge/can-i-add-more-time-to-a-user-who-needs-special-accommodations-and-not-all-users)

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## Accessing Gauge

- [How do I get an account code to join your site?](https://support.gaugeonline.com/knowledge/how-do-i-get-an-account-code-to-join-your-site)
- [How do I build a URL so users can access my test?](https://support.gaugeonline.com/knowledge/how-do-i-build-a-url-so-users-can-access-my-test)
- [Where do my users register?](https://support.gaugeonline.com/knowledge/where-do-my-users-register)
- [How do I assign users content?](https://support.gaugeonline.com/knowledge/how-do-i-assign-users-content)
- [How can users get into the app, what if they lose their password?](https://support.gaugeonline.com/knowledge/how-can-users-get-into-the-app-what-if-they-lose-their-password)

## For Test Takers

- [What happens if I close my browser while taking a test?](https://support.gaugeonline.com/knowledge/what-happens-if-i-close-my-browser-while-taking-a-test)
- [How do I access a lesson or test that has been assigned to me?](https://support.gaugeonline.com/knowledge/how-do-i-access-a-lesson-or-test-that-has-been-assigned-to-me)
- [How do I recover my account login?](https://support.gaugeonline.com/knowledge/how-do-i-recover-my-account-login)

## Account and Billing

- [Where do I pay and edit my billing info?](https://support.gaugeonline.com/knowledge/where-do-i-pay-and-edit-my-billing-info)
- [What are the different types of plans for Gauge?](https://support.gaugeonline.com/knowledge/what-are-the-different-types-of-plans-for-gauge)

## Advanced Features and Settings

- [Can I charge my test takers for taking a test?](https://support.gaugeonline.com/knowledge/can-i-charge-my-test-takers-for-taking-a-test)
- [How do I set up a merchant account?](https://support.gaugeonline.com/knowledge/how-do-i-set-up-a-merchant-account)
- [How to use Search for information and use the Advanced Search, View Settings ?](https://support.gaugeonline.com/knowledge/how-to-use-search-for-information-and-use-the-advanced-search-view-settings)
- [How do I export a PDF or Spreadsheet?](https://support.gaugeonline.com/knowledge/how-do-i-export-a-pdf-or-spreadsheet)

## Email Notifications

- [How do I send completion notices (certificates/emails)?](https://support.gaugeonline.com/knowledge/how-do-i-send-completion-notices-certificates/emails)
- [How do I resend email notices?](https://support.gaugeonline.com/knowledge/how-do-i-resend-email-notices)
- [What are my email options prior to a test being taken and after it’s complete?](https://support.gaugeonline.com/knowledge/what-are-my-email-options-prior-to-a-test-being-taken-and-after-its-complete)

- [Getting Started](https://support.gaugeonline.com/knowledge/getting-started#main-content)

    - [Gauge Basics](https://support.gaugeonline.com/knowledge/getting-started#gauge-basics)
    - [Quick Tour](https://support.gaugeonline.com/knowledge/getting-started#quick-tour)
    - [List of Features](https://support.gaugeonline.com/knowledge/getting-started#list-of-features)
    - [Help Videos](https://support.gaugeonline.com/knowledge/getting-started#help-videos)
- [Knowledge Center](https://support.gaugeonline.com/knowledge/knowledge-center#main-content)

    - [Authoring & Editing Tests](https://support.gaugeonline.com/knowledge/knowledge-center#authoring-editing-tests)
    - [Adding and Editing Lessons](https://support.gaugeonline.com/knowledge/knowledge-center#adding-and-editing-lessons)
    - [Media](https://support.gaugeonline.com/knowledge/knowledge-center#media)
    - [Misc Settings](https://support.gaugeonline.com/knowledge/knowledge-center#misc-settings)
    - [Adding and Managing Users](https://support.gaugeonline.com/knowledge/knowledge-center#adding-and-managing-users)
    - [Courses and Programs](https://support.gaugeonline.com/knowledge/knowledge-center#courses-and-programs)
    - [Notifications and Emails](https://support.gaugeonline.com/knowledge/knowledge-center#notifications-and-emails)
- [Common Questions](https://support.gaugeonline.com/knowledge/common-questions#main-content)

    - [Top Questions](https://support.gaugeonline.com/knowledge/common-questions#top-questions)
    - [User Access](https://support.gaugeonline.com/knowledge/common-questions#user-access)
    - [Programs and Certifications](https://support.gaugeonline.com/knowledge/common-questions#programs-and-certifications)
    - [Results and Reports](https://support.gaugeonline.com/knowledge/common-questions#results-and-reports)
    - [Customization](https://support.gaugeonline.com/knowledge/common-questions#customization)
    - [Media](https://support.gaugeonline.com/knowledge/common-questions#media)
    - [Proctoring](https://support.gaugeonline.com/knowledge/common-questions#proctoring)
    - [Tests and Content](https://support.gaugeonline.com/knowledge/common-questions#tests-and-content)
    - [Accessing Gauge](https://support.gaugeonline.com/knowledge/common-questions#accessing-gauge)
    - [For Test Takers](https://support.gaugeonline.com/knowledge/common-questions#for-test-takers)
    - [Account and Billing](https://support.gaugeonline.com/knowledge/common-questions#account-and-billing)
    - [Advanced Features and Settings](https://support.gaugeonline.com/knowledge/common-questions#advanced-features-and-settings)
    - [Email Notifications](https://support.gaugeonline.com/knowledge/common-questions#email-notifications)
- [Beta Test Builder and Editor](https://support.gaugeonline.com/knowledge/beta-test-builder-and-editor)
- [Interested in becoming a Gauge customer?](https://support.gaugeonline.com/knowledge/interested-in-becoming-a-gauge-customer)

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