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Common Questions

Common Questions

Answers to the most common questions that Gauge Superusers have asked.

Top Questions

How do I prevent users from cheating?

What is the difference between a prerequisite and taking content in sequence inside a program?

How do I rescore a test?

How do I delete a user?

How do I delete a test that has been taken?

How do I edit a test while it’s being taken?

How can I see what a test looks like from a user’s perspective?

What are the different price plans?

How do I activate and publish a test?

How much does Gauge cost?

What are the differences between the test types?

Can I stop users from taking screenshots on a test?

What happens when I edit a test question that has already been taken?

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User Access

How do I recover my user info?

Where do I activate my account?

How do I limit what users can access?

How do I limit the number of times a user can take a test or lesson?

What is the role of the Superuser vs. giving a certain user management access?

How do I delete a user?

How do I add custom user fields for when my users sign up?

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Programs and Certifications

Can I create my own custom certificates?

How do I create a program with lesson content?

How do I add a certificate to a test, lesson, or program?

How can I send certificates to my users?

Results and Reports

How do I collect and export specific reports?

How do I stop users from seeing the results of tests taken?

How do I import old test data to Gauge?

Can I change a user’s test score?

Customization

How do I change the way Gauge looks to match my business?

Media

How do I add media in a question?

What are the types of media supported in Gauge?

How do I preview my media before users take a test?

How do I import media?

Proctoring

How does proctoring work?

What's the difference in Gauge Proctoring options?

Tests and Content

Can I reuse questions from an existing test, and add them in a new test?

How do I add a time limit to a test?

How do I make each test different to prevent cheating?

How do I add an Evaluation Survey after a test is complete?

How do I display test results by section instead of as answers to specific questions?

What happens when time expires for a test taker?

How do I add learning content directly in a test instead of in a lesson?

How do I add scenarios to questions?

How do I edit a test while it’s being taken?

What happens when I edit a test that’s already been taken and what impact does it have on the tests?

How do I rescore a test or many tests?

What happens if the internet crashes when a user is taking a test? How do I allow a user to stop and restart a test?

How do I activate and publish a test?

How do I copy and paste questions?

Can I add more time to a user who needs special accommodations and not all users?

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Accessing Gauge

How do I get an account code to join your site?

How do I build a URL so users can access my test?

Where do my users register?

How do I assign users content?

How can users get into the app, what if they lose their password?

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For Test Takers

What happens if I close my browser while taking a test?

How do I access a lesson or test that has been assigned to me?

How do I recover my account login?

Account and Billing

Where do I pay and edit my billing info?

How much does Gauge cost?

What are the different types of plans for Gauge?

Advanced Features and Settings

Can I charge my test takers for taking a test?

How do I set up a merchant account?

How to use Search for information and use the Advanced Search, View Settings ?

How do I export a PDF or Spreadsheet?

Email Notifications

How do I send completion notices (certificates/emails)?

How do I resend email notices?

What are my email options prior to a test being taken and after it’s complete?