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Authoring & Editing Tests
Adding and Editing Lessons
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Misc Settings
Adding and Managing Users
Courses and Programs
Notifications and Emails
Common Questions
Top Questions
User Access
Programs and Certifications
Results and Reports
Customization
Media
Proctoring
Tests and Content
Accessing Gauge
For Test Takers
Account and Billing
Advanced Features and Settings
Email Notifications
Beta Test Builder and Editor
Interested in becoming a Gauge customer?
Back to home
Support
Common Questions
Getting Started
Gauge Basics
Quick Tour
List of Features
Help Videos
Knowledge Center
Authoring & Editing Tests
Adding and Editing Lessons
Media
Misc Settings
Adding and Managing Users
Courses and Programs
Notifications and Emails
Common Questions
Top Questions
User Access
Programs and Certifications
Results and Reports
Customization
Media
Proctoring
Tests and Content
Accessing Gauge
For Test Takers
Account and Billing
Advanced Features and Settings
Email Notifications
Beta Test Builder and Editor
Interested in becoming a Gauge customer?
Common Questions
Answers to the most common questions that Gauge Superusers have asked.
Top Questions
Can I stop users from taking screenshots on a test?
What are the differences between the test types?
How do I activate and publish a test?
How can I see what a test looks like from a user’s perspective?
How do I edit a test while it’s being taken?
How do I delete a test that has been taken?
How do I delete a user?
How do I rescore a test?
What is the difference between a prerequisite and taking content in sequence inside a program?
How do I prevent users from cheating?
What happens when I edit a test question that has already been taken?
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User Access
How do I add custom user fields for when my users sign up?
How do I delete a user?
What is the role of the Superuser vs. giving a certain user management access?
How do I limit the number of times a user can take a test or lesson?
How do I limit what users can access?
Where do I activate my account?
How do I recover my user info?
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Programs and Certifications
How can I send certificates to my users?
How do I add a certificate to a test, lesson, or program?
How do I create a program with lesson content?
Can I create my own custom certificates?
Results and Reports
Can I change a user’s test score?
How do I import old test data to Gauge?
How do I stop users from seeing the results of tests taken?
How do I collect and export specific reports?
Customization
How do I change the way Gauge looks to match my business?
Media
How do I import media?
How do I preview my media before users take a test?
What are the types of media supported in Gauge?
How do I add media in a question?
Proctoring
How does proctoring work?
What's the difference in Gauge Proctoring options?
Tests and Content
Can I add more time to a user who needs special accommodations and not all users?
How do I copy and paste questions?
How do I activate and publish a test?
What happens if the internet crashes when a user is taking a test? How do I allow a user to stop and restart a test?
How do I rescore a test or many tests?
What happens when I edit a test that’s already been taken and what impact does it have on the tests?
How do I edit a test while it’s being taken?
How do I add scenarios to questions?
How do I add learning content directly in a test instead of in a lesson?
What happens when time expires for a test taker?
How do I display test results by section instead of as answers to specific questions?
How do I add an Evaluation Survey after a test is complete?
How do I make each test different to prevent cheating?
How do I add a time limit to a test?
Can I reuse questions from an existing test, and add them in a new test?
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Accessing Gauge
How can users get into the app, what if they lose their password?
How do I assign users content?
Where do my users register?
How do I build a URL so users can access my test?
How do I get an account code to join your site?
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For Test Takers
How do I recover my account login?
How do I access a lesson or test that has been assigned to me?
What happens if I close my browser while taking a test?
Account and Billing
What are the different types of plans for Gauge?
Where do I pay and edit my billing info?
Advanced Features and Settings
How do I export a PDF or Spreadsheet?
How to use Search for information and use the Advanced Search, View Settings ?
How do I set up a merchant account?
Can I charge my test takers for taking a test?
Email Notifications
What are my email options prior to a test being taken and after it’s complete?
How do I resend email notices?
How do I send completion notices (certificates/emails)?